Question 1

How do I find my part number?

Accepted Answer

Your part number is typically stamped on the part itself or listed in your truck's manual. You can also check the OEM (original equipment manufacturer) documentation. If you're unsure, call us at +1 647 998 1236 and our team can help identify the part using your truck details or a photo.

Question 2

What if I don't have my part number?

Accepted Answer

No problem. We can help you locate the part you need by describing it, providing your truck's year/make/model, or emailing a photo. Use our part request form at /request, or call +1 647 998 1236 to speak with a specialist who can assist.

Question 3

Can I search for parts by truck make and model?

Accepted Answer

You can browse our full parts directory on the /parts page. For specific fitment help, we recommend calling +1 647 998 1236 or submitting a part request with your truck details so we can ensure perfect compatibility.

Question 4

Do you carry hard-to-find or discontinued parts?

Accepted Answer

We source a broad range of heavy duty truck parts and can often locate hard-to-find items. If what you're looking for isn't listed, submit a part request with details and we'll search our supplier network.

Question 5

How do I get a quote?

Accepted Answer

Submit a part request at /request with your part number or description, truck details, and quantity needed. Or call +1 647 998 1236 to speak with our sales team for immediate pricing and availability.

Question 6

What payment methods do you accept?

Accepted Answer

We accept all major credit cards, bank transfers, and checks. For large orders or special arrangements, contact us at info@a1heavydutytruckparts.com or call +1 647 998 1236.

Question 7

Do you offer bulk or fleet discounts?

Accepted Answer

Yes. For fleet orders, repair shops, or regular high-volume customers, we offer competitive pricing. Call +1 647 998 1236 to discuss your needs and get a custom quote.

Question 8

Is there a minimum order requirement?

Accepted Answer

There's no strict minimum — we serve single-part purchases all the way up to full fleet orders. Call +1 647 998 1236 for details on your specific order.

Question 9

What are your delivery times?

Accepted Answer

In-stock parts typically ship within 1-2 business days. Special orders depend on supplier availability. Call +1 647 998 1236 for estimated delivery on a specific part.

Question 10

Do you ship internationally?

Accepted Answer

Currently, we ship within Canada. For customers outside Canada, contact us at info@a1heavydutytruckparts.com to discuss options.

Question 11

Can I pick up parts locally?

Accepted Answer

Yes. If you're in the Etobicoke area, you can arrange a local pickup for in-stock parts. Call +1 647 998 1236 to confirm availability and schedule pickup.

Question 12

What's your return policy?

Accepted Answer

We stand behind the quality of our parts. If a part is defective or doesn't fit, contact us within 30 days of purchase. Call +1 647 998 1236 or email info@a1heavydutytruckparts.com with details.

Question 13

Do your parts come with a warranty?

Accepted Answer

Yes. Heavy duty parts carry a standard warranty. Specifics vary by product category. Call +1 647 998 1236 when ordering to confirm warranty details on your part.

Question 14

What if a part is defective?

Accepted Answer

Contact us immediately at +1 647 998 1236 or info@a1heavydutytruckparts.com with photos and details. We'll arrange a replacement or credit.

Question 15

How do I create an account?

Accepted Answer

For now, you can browse our catalog and submit part requests without creating an account. To set up a regular business account or discuss special ordering arrangements, call +1 647 998 1236.

Question 16

How do I request a part that's not listed?

Accepted Answer

Use the part request form at /request and describe what you need. Include your truck details, the part number if you have it, and any photos. We'll contact you with availability and pricing.

Question 17

How can I get technical support or fitment advice?

Accepted Answer

Call +1 647 998 1236 to speak with our team. We can help confirm fitment, discuss compatibility, and ensure you get the right part for your truck.

FREQUENTLY ASKED QUESTIONS

Finding Parts

Ordering & Pricing

Delivery & Pickup

Returns & Warranty

Account & Support

STILL HAVE QUESTIONS?